Use of the site
You may use this site for lawful information and to enquire about freight documentation support. You must provide information that is accurate to the best of your knowledge, respect access controls and avoid interfering with site operation. Do not upload unlawful, malicious or unnecessarily sensitive material.
Services and engagement
Website descriptions explain possible workflows. They do not create a contract for a specific service. A service begins only when scope, inputs, responsibilities, fees and other terms are confirmed in writing. We may decline a request where the scope, information or lawful basis is unclear.
Documentation-information disclaimer
Freight documentation requirements can change and may vary by jurisdiction, route, cargo, transport mode, customs status and shipment circumstances. Site content is operational information, not legal, customs, tax, classification or regulatory advice. We do not act as a customs authority, carrier, broker, government body or European institution. Confirm applicable rules with the relevant authority or a qualified professional.
User obligations
You remain responsible for the accuracy, lawfulness and completeness of information supplied to us. You must have authority to share shipment and personal information. You must identify known restrictions, sensitive data and deadlines. We may rely on supplied information unless an agreed scope says otherwise.
Intellectual property
Text, design, marks, layouts and original graphics on this site belong to North Quay Documentation Ltd. or their licensors. You may view and print material for internal reference. You may not copy, adapt, publish, sell or remove rights notices without written permission. Third-party marks remain with their owners.
Editorial information and accuracy
We aim to keep information clear and current, but no page is guaranteed complete, current for every route or free from error. A workflow description is not a promise that a document will be accepted, a shipment released or a border process completed.
Third-party websites
Links to external websites are provided for convenience. We do not control their content, privacy practices, security or availability. Visiting an external site is your decision and may be subject to separate terms.
Liability and termination
To the extent permitted by law, the site and its information are provided without warranties not expressly stated. We are not liable for indirect loss, delay, lost opportunity or decisions made solely from general site content. Nothing excludes liability that cannot lawfully be excluded. We may suspend access or end an engagement for misuse, non-payment, security risk or other lawful reason.
Governing law and disputes
These terms are governed by the laws of the Netherlands, subject to mandatory protections that apply to a consumer or other user. Parties should first attempt good-faith resolution. Where resolution fails, disputes may be submitted to the competent courts of the Netherlands unless mandatory law provides otherwise.
Contact
North Quay Documentation Ltd., Company No. 2026-0417, 18 Meridian Yard, Rotterdam, 3011 AA, Netherlands. Write to [email protected] or use contact.html.