Information we collect
We may collect information you provide through the contact form, including your name, professional email address, company or organization, shipment or document type, transport mode, origin and destination region, and message. We may also receive information you send by email. We collect limited technical information needed to deliver and secure the website, such as browser type, device information, approximate location derived from an IP address, request time and security logs.
How we use information
We use contact information to review an enquiry, respond to a request, maintain correspondence and understand the documentation scope described. Technical information supports security, troubleshooting and basic operation. If optional analytics are enabled in the future, they will be used to understand aggregate page use and improve content, subject to the applicable consent requirements.
Cookies and storage
The site stores your cookie choice in local storage. This is used to remember whether you accepted, rejected or reviewed preferences. Optional analytics or functional technologies are not required for the core site and will not be enabled without the relevant choice where consent is required. See the Cookie Policy.
Processors and transfers
Website hosting, email, security and technical service providers may process information on our instructions or as independent controllers where their role requires it. We select providers with appropriate contractual and security measures. Information may be processed outside your country or the European Economic Area. Where required, we use an appropriate transfer mechanism and supplementary safeguards.
Retention and security
We retain contact enquiries for as long as needed to respond, manage the business relationship, resolve disputes and meet applicable recordkeeping obligations. Retention varies with the nature of the enquiry. We use access controls, limited staff access and reasonable technical safeguards. No internet transmission or storage system can be guaranteed completely secure.
GDPR rights
Where the GDPR applies, you may have rights to access, correct, erase, restrict or object to processing, and to receive portable information in certain circumstances. You may withdraw consent where processing relies on consent. You may complain to your relevant supervisory authority. Rights are subject to legal conditions and exceptions.
CCPA/CPRA rights
Where applicable, California residents may have rights to know, access, correct, delete and limit certain uses of sensitive personal information, and to opt out of sale or sharing. We do not state that we sell personal information. We do not discriminate for exercising a privacy right. Requests are verified proportionately.
Privacy requests
Send a request to [email protected] with the subject “Privacy request”. Include enough information to identify the request without sending unnecessary sensitive data. We may need to verify identity. We aim to respond within the period required by applicable law.
Contact and changes
The responsible entity is North Quay Documentation Ltd., Company No. 2026-0417, 18 Meridian Yard, Rotterdam, 3011 AA, Netherlands. Contact the documentation desk for general matters. We may update this policy when practices or law changes and will publish the current version on this page.